This policy explains what personal data this website collects, why, and what rights you have. It covers virtualmindshub.com only. Each Vem product (VemHost, VemCore, VemCampus, VemLib, VemYlo, VemHere and VemCert) runs on its own domain and has its own privacy policy there.
The data controller is Virtual Minds Hub Enterprise Ltd (registration RC/BDA/2024/A/002), Former Mezam National Hotel Building, beside UBA Bank, Commercial Avenue — Savanna Junction, P.O. Box 4116, Bamenda, Cameroon. Contact: mail@virtualmindshub.com.
1. What this website collects
Server logs. Like every website, our server records each request: your IP address, the page requested, the date and time, and your browser’s user-agent string. We need these to run the site, investigate faults and detect abuse.
Nothing else, unless you contact us. This website has no accounts, no forms, no analytics or advertising trackers, and sets no cookies for visitors.
Design resources from other providers. Fonts are served from our own server. Pages currently still load icons from Font Awesome and a script library from unpkg.com. When your browser fetches these files, the provider receives your IP address and browser details. We do not send them anything else.
When you contact us. If you write to us by email or message us on WhatsApp, we receive what you send: your name, your email address or phone number, and the content of your message. We use it to reply and to handle what you asked for.
2. Why we use it, and on what basis
- Server logs — to operate and secure the website: our legitimate interest.
- Your messages — to answer you, and to prepare an agreement if you ask us to: at your request, or to take steps before a contract.
- Records we must keep by law, such as correspondence that forms part of a contract: legal obligation.
3. Who else processes it
- Our server. The website runs on our own server, located in a data centre in Germany.
- Google. Our email is provided by Google Workspace, so emails you send us are stored by Google. Off-site copies of server backups are also stored with Google.
- Font Awesome and unpkg.com. These deliver icon and script files to your browser, as described in section 1.
- WhatsApp (Meta). If you message us on WhatsApp, WhatsApp’s own terms and privacy policy apply to that conversation.
We do not sell personal data, and we do not share it for advertising.
4. How long we keep it
- Server logs: 30 days.
- Server backups: two days of history.
- Correspondence: as long as needed to deal with your request, and longer only where it forms part of a contract or where the law requires it.
5. International transfers
Our server is in Germany. Google may process email and backup copies outside Germany and outside the European Economic Area. Where personal data of EEA residents is transferred outside the EEA, the transfer relies on our providers’ safeguards, such as the European Commission’s standard contractual clauses. You may ask us which safeguards apply.
6. Your rights
You may ask for a copy of the personal data we hold about you, ask us to correct or delete it, or object to how we use it. Write to mail@virtualmindshub.com and we will respond within 30 days. If you are not satisfied with our response, you may complain to the data protection authority where you live.
7. Security
The website is served only over encrypted connections (HTTPS), and administrative access is restricted. No system is perfectly secure; if a breach affects your personal data we will notify you and any regulator as the law requires.
8. Children
This website is not directed at children and we do not knowingly collect personal data from them.
9. Changes
We will publish any change to this policy on this page and update the date at the top.